Support

We're here to help you get the most out of Runya.

Contact Us

The fastest way to reach our team is by email. We typically reply within 1–2 business days.

Frequently Asked Questions

I'm not receiving the OTP code.

Check that your phone number is entered with the correct country code. If SMS delivery is delayed, link your Telegram account during sign-in to receive codes through Telegram instead. If the issue continues, email us with your phone number and we'll investigate.

How does auto check-in work?

When you RSVP to an event, Runya checks you in automatically once your device enters the event's start area. This requires location permission to be enabled. You can also check in manually from the event screen.

How do I join or leave a club?

Browse clubs from the Discover tab and tap Join. Some clubs require approval from a club admin. To leave, open the club page, tap the menu, and choose Leave club.

Are donations refundable?

Donations made through Click or Payme are processed by those providers. For refund requests, contact us at support@runya.uz within 14 days of the transaction.

How do I delete my account?

Open Profile → Settings → Delete account in the mobile app, or email support@runya.uz from your registered phone number's associated email and we'll remove your data within 30 days.

I found a bug or have a feature request.

Please send a description (and screenshots if possible) to support@runya.uz. Include your device model and app version so we can reproduce the issue quickly.

Useful Links